Please allow 2 - 5 business days of processing and production time for your order to ship out.

Average transit times from our international warehouse are 6-11 business days.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Currently, we only ship to USA and Canada.

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centres across the globe as our product research team spends the time to source for quality yet affordable products.

You can track your order here: Track Your Order. 

We understand how crucial it is to find the perfect fit, and we're committed to providing you with a hassle-free exchange policy. Our easy exchange policy allows you to initiate an exchange within 30 days of the item being marked as delivered. Simply visit our Return & Exchange portal to start the process and download your complimentary shipping label.

Return & Exchange Portal

If your requested item is unavailable, we'll gladly assist you in finding a similar style or provide you with a Gift Card. Please note that, due to the limited availability of our items, we offer exchanges only and do not provide refunds.

To be eligible for an exchange, items must be unworn, unwashed, and unaltered, with all original tags and packaging intact. We reserve the right to refuse a refund or exchange if items are not returned to us in their original condition. In such cases, we will arrange for the items to be reshipped back to you.

If you have any questions or require further assistance, please don't hesitate to reach out to us at contact@actualaphrodite.com. Our team will be delighted to help you.

Share details about your shipping policies, item returns, or customer service.

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email contact@actualaphrodite.com. All you need to do is send us an email with the subject line "CANCEL".

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at contact@actualaphrodite.com. If the address is wrong, we can correct this within 24 hours.

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

• Your order number.
• A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

If we still haven't managed to answer your question please feel free to leave a message in the chatbox below, or email us at contact@actualaphrodite.com and we will do our best to reply within 24 hours.